Conditions d'utilisation

Condit Terms of Sales

Preamble

These general conditions of sale apply to all sales on the retroelectronik website.
The website www.r2tronik.comis a service of :

  • SASU RETROELECTRONIK
  • 12 rue de l'hôtel de ville, 38630 Les Avenières, FRANCE
  • email : contact@r2tronik.com
  • téléphone : 07 82 87 71 85

This website sells electronic products. The customer declares to have read and accepted the general conditions of sale prior to the placing of his order. The validation of the order is worth acceptance of the general conditions of sale

Article 1 - Principles

These general conditions express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept them without reservation. The present general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable for the sales in store or by means of other channels of distribution and marketing. They are available on the websitewww.r2tronik.com and will prevail, if necessary, on any other version or any other contradictory document

The seller and the buyer agree that these terms and conditions govern exclusively their relationship. The seller reserves the right to modify his general conditions. They will be applicable as soon as they are posted

If a condition of sale were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.

These general conditions of sale valid until December 31, 2020.

Article 2 - Content

The purpose of these general conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by the seller to the buyer, from the website www.r2tronik.com .

Article 3 - Pre-contractual information

The buyer acknowledges having communicated, before the placing of his order and the conclusion of the contract, in a readable and understandable way, these general conditions of sale and all the information listed in Article L. 221- 5 of the Consumer Code. The following information is provided to the buyer in a clear and understandable manner:

  1. the essential characteristics of the property the price of the good and / or the method of calculating
  • the price
  • and, if applicable, any additional charges for transportation, delivery or postage and any other charges that may be required in the absence of immediate performance of the contract,
  • the date or the period in which the seller undertakes to deliver the goods, regardless of their price information relating to the identity of the seller,
  • his postal, telephone and electronic contact details, and his activities, those relating to legal warranties,
  • the functionality of the digital content and, where appropriate, its interoperability,
  • the existence and the terms of implementation of the guarantees and other contractual conditions

Article 4 – The order

The buyer has the opportunity to order online from the online catalog and using the form on it for any product, within the limits of available stocks. The buyer will be informed of any unavailability of the product or property ordered. For the order to be validated, the buyer will have to accept, by clicking in the indicated place, these general conditions. He will also have to choose the address and the mode of delivery and finally to validate the mode of payment. The sale will be considered final: after sending the buyer the confirmation of acceptance of the order by the seller by email and after receipt by the seller of the full price Any order implies acceptance of prices and descriptions of products available for sale. Any dispute on this point will occur in the context of a possible exchange and guarantees mentioned below. In some cases, including payment default, wrong address or other problem on the account of the buyer, the seller reserves the right to block the order of the buyer until resolution of the problem. For any question relating to the follow-up of an order, the buyer must send an email to the seller at the following address: contact@r2tronik.com.

Article 5 - Electronic Signature

The online supply of the buyer's credit card number and the final validation of the order will be proof of the agreement of the buyer: due payment of sums due under the order form signature and express acceptance of all operations performed. In case of fraudulent use of the credit card, the buyer is invited, as soon as the use is found, to contact the seller at the following phone number: 07 82 87 71 85.

Article 6 - Order Confirmation

The seller provides the buyer with a copy of the contract, by e-mail

Article 7 - Proof of the transaction

The computerized registers, preserved in the computer systems of the salesman under reasonable conditions of safety, will be considered as the proofs of the communications, the orders and the payments made between the parts The archiving of the purchase orders and the invoices is carried out on a support reliable and durable that can be produced as evidence.

Article 8 - Product Information

The products governed by these terms and conditions are those listed on the website of the seller and which are indicated as sold and shipped by the seller. They are offered within the limits of available stocks. The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred regarding this presentation, the seller's liability can not be incurred. The photographs of the products are not contractual

Article 9 - Price

The seller reserves the right to change prices at any time but agrees to apply the rates in effect indicated at the time of order, subject to availability at that date. Prices are in euros and can be displayed in $. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order according to the country indicated in the address of the buyer. Any change in the applicable VAT rate will automatically be reflected in the price of the products in the online shop. If one or more taxes or contributions, including environmental, were to be created or modified, up or down, this change can be reflected in the selling price of products.

Article 10 - Method of payment

This is an order with payment obligation, which means that the placing of the order involves a payment from the buyer. To pay for the order, the buyer has, at his choice, all the payment methods made available by the seller and listed on the website. The buyer guarantees the seller that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The seller reserves the right to suspend any order management and any delivery in case of refusal of authorization for payment by credit card from the officially accredited bodies or in case of non-payment. The seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not fully paid or a previous order or with whom a payment dispute is being administered. . The price is paid in full, according to the following terms: by credit card, by paypal, by check or by bank transfer.

Article 11 - Availability of Products - Reimbursement - Resolution

Except in case of force majeure or during periods of closure of the online store which will be clearly announcements on the homepage of the site, shipping times will be, within the limits of available stocks, those indicated below. Shipping times run from the date of registration of the order indicated on the order confirmation e-mail. For deliveries in Metropolitan France and Corsica, the deadline is 5 days from the day following the day when the buyer placed his order, according to the following modalities: simple letter, letter followed, letter followed international, colissimo. At the latest, the deadline will be 30 working days after the conclusion of the contract.

Article 12 - Terms of delivery

Delivery means the transfer to the consumer of physical possession or control of the property. The ordered products are delivered according to the modalities and the deadline specified above. The products are delivered to the address specified by the buyer on the order form, the buyer must ensure its accuracy. Any package returned to the seller because of an incorrect or incomplete delivery address will be returned at the expense of the buyer. The buyer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form. If the buyer is absent the day of delivery, the driver will leave a notice in the mailbox, which will remove the package at the place and during the time indicated. If at the time of delivery, the original packaging is damaged, torn, opened, the buyer must then check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reserve on the delivery note (package refused because open or damaged). The buyer must indicate on the delivery note and in the form of handwritten reserves accompanied by his signature any anomaly concerning the delivery (missing product compared to the delivery note, damaged package, broken products, etc ...). This check is considered to have been made once the buyer, or a person authorized by him, has signed the delivery note. The buyer must then confirm by registered mail these reservations to the carrier no later than two working days after receipt of the item (s) and send a copy of this letter by fax or simple mail to the seller at the address indicated in the mentions If the products need to be returned to the seller, they must be the subject of a request for return to the seller within 14 days of delivery. Any complaint formulated outside this period can not be accepted. The return of the product can only be accepted for products in their original state (packaging, accessories, etc ...)

Article 13 - Delivery Errors

The buyer must formulated with the seller on the day of delivery or at the latest on the first working day following delivery, any claim of error of delivery and / or non-conformity of products in kind or quality with respect to indications on the order form. Any claim made after this time will be rejected. The complaint can be made to the adrzesse mail contact@r2tronik.com. Any claim not made in the rules defined above and within the time limits can not be taken into account and release the seller from any liability vis-à-vis the buyer. Upon receipt of the complaint, the seller will assign an exchange number of the product (s) concerned (s) and will communicate by e-mail to the buyer. In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging to the address specified in the general conditions of sale The return costs are at the expense of the seller.

Article 14 - Product Warranty

Article 14-1 - Legal guarantee of conformity

The seller is the guarantor of the conformity of the sold property to the contract, allowing the buyer to make a request under the legal guarantee of conformity provided for in articles L. 217-4 and following of the code of consumption. In case of implementation of the legal guarantee of conformity, it is recalled that: the buyer has a period of 2 years from the delivery of the property to act the buyer can choose between the repair or the replacement of the good, subject to the conditions of cost envisaged by the article L. 217-17 of the code of consumption the buyer does not have to prove the non-conformity of the goods during the 24 months in the case of new goods (6 months in the case of second-hand goods), following the delivery of the goods

Article 14-2 - Legal guarantee of hidden defects

In accordance with Articles 1641 and following of the Civil Code, the seller is responsible for hidden defects that may affect the property sold. It will be up to the buyer to prove that the defects existed on the sale of the good and are likely to render the property unfit for the use for which it is intended. This guarantee must be implemented within two years from the discovery of the defect. The buyer can choose between the resolution of the sale or a reduction of the price in accordance with article 1644 of the civil code

Article 15 - Right of withdrawal

Application of the right of withdrawal In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order to return any item does not suit him and request the exchange or refund without penalty, to the exception of return costs which are borne by the buyer. Returns are to be made in their original condition and complete (packaging, accessories, etc ...) allowing their marketing in new condition, accompanied by the invoice. Products e, damaged, soiled or incomplete will not be taken back. The right of withdrawal can be exercised online, using a form of an email sent via the contact form to customer service. In this case, an acknowledgment of receipt by email will be communicated by email. In case of exercise of the right of withdrawal within the aforementioned period, are refunded the price of the product (s) purchased (s) and the delivery costs are refunded. The return costs are the responsibility of the buyer. The exchange (subject to availability) or refund will be made within 48 hours, and at the latest, within 14 days of receipt, by the seller, of products returned by the buyer in the conditions set out above.

Article 16 - Force majeure

Any circumstances beyond the control of the parties preventing the performance of their legal obligations under normal conditions shall be considered as grounds for exoneration of the obligations of the parties and shall lead to their suspension. Are regarded as case of absolute necessity: the blocking of the means of transport or supplies, earthquake, fire, storm, flood, lightning, the stopping of the telecommunication networks or difficulties specific to the telecommunication networks external to the customers.

Article 16 - Force majeure Any circumstances beyond the control of the parties preventing the performance of their legal obligations under normal conditions shall be considered as grounds for exoneration of the obligations of the parties and shall lead to their suspension. Are regarded as case of absolute necessity: the blocking of the means of transport or supplies, earthquake, fire, storm, flood, lightning, the stopping of the telecommunication networks or difficulties specific to the telecommunication networks external to the customers.

Article 17 - Intellectual property

The content of the website remains the property of the seller, the sole owner of the intellectual property rights to this content. Buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.

Article 18 - IT and Freedoms

The personal data provided by the buyer are necessary for the processing of his order and the preparation of invoices. they can be communicated to the seller's partners responsible for the execution, processing, management and payment of orders. The processing of information communicated through the website /www.r2tronik.com has been declared to the CNIL. The buyer has a permanent right to modify, rectify and oppose the information concerning him. This right may be exercised under the conditions and according to the methods defined on the website.

Article 19 - Language of the contract

These general conditions of sale are written in French. They will be translated into one or more foreign languages, only the French text will prevail in case of dispute.